Get your business back on the map.
Your Google listing disappeared and the phone went quiet. We find out why, fix what triggered it, and walk you through an appeal built to be approved on the first try.
Success fee only if Google reinstates your listing. Built for trades and home-service businesses.
- Listing suspended
Calls stop. Reviews hidden, not deleted. - Diagnosis sent
Cause: address shown on a service-area business. - Profile fixed, evidence ready
License + utility bill, names match exactly. - Appeal submitted from owner's account
Waiting on Google's decision.
Before you do anything else
Three moves that make a suspension worse
These are the most common ways owners make a suspension harder to reverse. If you've done any of them already, tell us on the intake form. It changes the plan.
- Don't make a new listing.Google says not to create a new profile for the same business while an appeal is open. Your reviews won't move to it, and duplicates can sink the appeal.
- Stop editing the profile.A burst of quick edits is one of the most common suspension triggers. More edits now look like more of the same.
- Don't fire off an appeal yet.Evidence has to be uploaded within 60 minutes of opening the form, and a denial leaves you fewer chances. Fix the cause first, then appeal once.
How it works
Four steps, usually a few business days
Google decides every case and doesn't publish review times. Most of what we control happens before the appeal is ever submitted.
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You · about 10 minutes
Tell us what happened
Fill out the intake form: your business name as it appears on your sign, how customers reach you, recent edits, and the suspension notice. Pay the $99 start fee.
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Us · within 1 business day
Get a written diagnosis
We check your profile against Google's guidelines and against your website and directory listings, identify the likely cause, and tell you honestly whether it's winnable. If it isn't, we say so.
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You, with our checklist
Fix the cause and gather evidence
You get a short list of profile fixes and the exact documents to pull. Business license, registration, tax certificate, or utility bill, with a name and address that match your profile word for word.
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You submit, we guide
Submit the appeal from your own account
We draft the appeal notes and walk you through the appeals tool on a screen-share or recorded video. You click submit from your Google account, so your login never leaves your hands. If Google asks for video verification, we prep your shot list.
Pricing
Pay to start. Pay the rest only if you're back.
The start fee covers the diagnosis and prep work. The success fee is due only when Google reinstates your listing.
Standard case
One listing, first appeal. Soft or hard suspension.
Complex case
Account restrictions, appeals already denied, or multiple locations.
Not sure which one you are? Start a standard case. If the diagnosis shows it's complex, we'll tell you before any extra charge, and you can stop there. Nobody can guarantee Google's decision, and anyone who does is guessing.
Why trades get suspended
What we usually find
Home-service categories are held to a tighter standard because spam listings are common in them. These are the causes we check first.
Address showing on a service-area business
If you go to your customers, your address has to be hidden and service areas listed instead. One of the most frequent causes this year.
Extra words in the business name
"Smith Hauling – Junk Removal Knoxville" instead of the name on your truck and your paperwork.
Name, address, or phone that don't match
Your website, directories, and license say different things than the profile does.
Too many edits at once
Changing hours, categories, and photos in one sitting can trip an automated review.
A problem manager on the account
A past agency or employee with access got flagged, and every profile they touch goes down with them.
Website link that redirects
The link on your profile forwards somewhere else or points to a social page instead of your site.
Straight talk
Cases we turn down
We only take cases a real business can win honestly. If yours is one of these, we'll tell you in the diagnosis and refund your start fee.
- Virtual offices, mailbox addresses, or co-working desks used as a storefront
- Lead-generation listings for a business that isn't yours
- A business name you want to keep keyword-stuffed after reinstatement
- Profiles with paid, fake, or incentivized reviews
After you're reinstated
Keep it from happening again
A listing that's just been reinstated is more fragile than before, and a second suspension is harder to reverse. You'll get a written report on what caused yours and what would trigger it again. If you want help beyond that, there are two options.
Suspension Shield · $59/month
We watch it so you don't have to
Profile monitoring, alerts when someone suggests an edit to your listing, a monthly check that your name, address, and phone match everywhere, and edits made the safe way.
Local SEO · quoted per business
Get more calls from the map
Directory cleanup, service pages on your website, and an honest review-request system. For businesses that want to rank, not just stay listed.
Questions
Before you start
Are you Google?
No. We're an independent service with no affiliation with Google and no special access. We use the same appeals tool you do. What we bring is knowing what triggers suspensions and what evidence gets them reversed.
Will my reviews come back?
Reviews are hidden during a suspension, not deleted, and generally return when the profile is reinstated. That's the main reason not to start a new listing: reviews never transfer to a new one.
How long does it take?
You'll have your diagnosis within one business day of intake. After you submit, the decision is up to Google, which doesn't publish review times. Practitioners report a few business days in most cases, sometimes longer.
Do you need my Google password?
No. Appeals are filed from your own account, and we guide you through it. Sharing passwords or logging in from a new location can trigger security flags and create a second problem.
What if Google says no?
You don't pay the success fee. There is usually one more chance with stronger evidence, and we'll tell you whether it's worth taking. The start fee isn't refunded because the diagnosis and prep are already done, unless we decline your case after reviewing it.
My listing is back but I lost access. Is that a suspension?
That's usually a soft suspension: you're still visible on Maps, but you can't manage the profile. It needs the same reinstatement process, and acting quickly matters.